Cancellation Policy

For standard flexible rates, cancellations made at least 24 hours prior to standard check-in time (by 12:00 PM the day before arrival) are eligible for a 100% refund with zero cancellation charges.

Cancellations requested within 24 hours of scheduled arrival or on the date of check-in will attract a retention charge equivalent to the first night's room tariff plus applicable taxes.

Early departure during an ongoing stay requires notification to the front desk at least 24 hours in advance, failing which one night's room retention charge will apply.

Special discounted rates, advance purchase packages, long-stay offers, and seasonal holiday packages marked as 'Non-Refundable' are non-cancellable, non-amendable, and non-refundable from the time the reservation is completed.

In cases of unforeseen personal emergencies or severe medical issues, date alterations may be considered at the sole discretion of the hotel management, subject to room availability and seasonal rate differences.

If a guest fails to check in on the scheduled arrival date without prior written or telephonic cancellation notification ('No-Show'), the entire reservation will be cancelled.

For single-night bookings, 100% of the room tariff will be retained. For multi-night reservations, the first night's charges will be forfeited and subsequent nights released unless the guest confirms arrival for the following day.

Requests to modify check-in/check-out dates or room categories must be submitted at least 24 hours prior to original check-in.

Modifications are subject to room availability and tariff adjustments based on the prevailing rates for the new travel dates.

One complimentary date alteration is permitted on flexible bookings, provided the revised dates fall within 60 days of the original booking.

For weddings, conferences, and celebrations booked in The Grand Ballroom or Vedha Hall:

• Cancellation 30 days or more prior to the event date: 80% refund of the advance deposit (20% retained as administrative processing fee).

• Cancellation between 15 to 29 days prior: 50% refund of the total advance deposit.

• Cancellation less than 15 days prior: 100% of the advance deposit is retained as liquidation damages, as the date cannot be reallocated on short notice.

Rescheduling is permitted once with at least 21 days advance notice, subject to hall availability.

Eligible refunds are credited directly to the original payment source (credit card, debit card, UPI account, or bank account) used during booking.

Standard bank refund processing turnaround is 7 to 10 working days, subject to your issuing bank's settlement cycle.

Cash payments made at the hotel will be refunded via electronic bank transfer (NEFT/IMPS) upon verification of identity.